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  • Amazon EC2

AWS-Ansible-SipXcom Blog Series: Part 3

Create an EC2 instance from sipXcom template and configure newly launched server
In Part 2 we created a sipXcom based AMI build on the CentOS created in Part 1.

Let’s use that AMI to create our first EC2 sipXcom instance.
Step 1. Get AMI-id for new sipXcom template
Connect to your AWS console. Under Images– AMI’s we have:

Now we […]

By |December 7th, 2016|Categories: Blog|Tags: , , , , , , |0 Comments
  • AWS

AWS-Ansible_sipXcom Blog Series Part 2

Learn how to create a sipXcom-based AMI
This is Part 2 of the blog series that will teach you how to deploy sipXcom in AWS DevOps style. In Part 1 of the blog series we learn how to provision a minimal CentOS machine with Ansible-AWS. We launched a CentOS prepared EC2 instance that we will now […]

By |November 18th, 2016|Categories: Blog|Tags: , , , , , , , , |0 Comments
  • contact center

The 3 Simple Features Every Contact Center Needs

Do you have the tools you need to identify, monitor and analyze calls in your contact center?
In every contact center environment, there are bound to be customer complaints.  Sometimes these are about a product, service or business process concern but sometimes they are about our contact center staff themselves.
A customer calls in with a complaint:
Service […]

  • devops_aws_sipxcom

AWS-Ansible-Part One of SipXcom Blog Series

AWS-Ansible-Part One of SipXcom Blog Series
Upon completion of this blog series you will know how to deploy sipXcom in AWS DevOps style

Since some of our users and our QA department are using AWS to run and test sipXcom deployments we decided to write a series of blogs on how to automatically deploy and configure sipXcom […]

By |November 7th, 2016|Categories: Blog|Tags: , , , , |0 Comments
  • video collaboration so real

Video Collaboration so real you think: Haven’t we already met?

Our COO Osman Duman just returned from Bucharest where he visited with one of our development teams. While he was there, he and the development team joined the rest of the company in our All Hands Meeting room, as they do every week. He shared a funny story – and wanted to illustrate how visual […]

  • remote worker

Eliminate Your Fear and Doubts About Remote Workers

Video Conferencing & Collaboration Technology
Keeps Everybody Happy
There was a time that companies steered away from hiring remote workers, the thought was that the experience would be alienating to the worker, that  employees would be unhappy, and hence, less productive. A recent survey actually shows otherwise and says remote workers are not only happier than everyone […]

  • Key Performance Indicators

5 Reports Every Contact Center Needs

To measure KPI’s and track performance
In a recent blog, Why We Love KPI’s (And you should Too!), I discussed the importance of being able to measure Key Performance Indicators (KPIs) in your call center. The KPI’s provide supervisors with actionable and valuable call/agent data which can be used to help ensure agents are providing customers […]

  • measure_success_blog

Why We Love KPI’s (And You Should, Too!)

Do you have the data you need to measure success in your call center?
I was once told by a contact center operations manager that “If you can’t measure it … it never happened.” On the surface, this feels like a drastic overstatement. But in the contact center environment, customer care and efficiency are of the […]

  • box-config-icon

Configuring sipXcom DevOps style

After you install your sipXcom servers (DevOps style of course), the next step will be to configure them. The traditional method of configuring a single server or cluster of servers is to run sipxecs-setup on primary node, finish installation then go to Admin UI where you need to add your secondary servers (if you are […]

By |September 19th, 2016|Categories: Blog|Tags: , , |0 Comments
  • sipXcom Support

eZuce Expands its Reputable Procare Support Services to sipXcom

Choosing between an open source community release and its commercial version is not a straightforward decision. Differences in feature functionality between open and commercial versions weighed against requirements of the target production environment guides the outcome.

Over the past few years, EZuce Procare has been a significant force behind the success of its Uniteme product, a […]