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  • Reachme Contact Center Features

Reachme Contact Center Full Feature Description

  • Key Performance Indicators

5 Reports Every Contact Center Needs

To measure KPI’s and track performance
In a recent blog, Why We Love KPI’s (And you should Too!), I discussed the importance of being able to measure Key Performance Indicators (KPIs) in your call center. The KPI’s provide supervisors with actionable and valuable call/agent data which can be used to help ensure agents are providing customers […]

  • Unified Communications and Contact Center Solutions

uniteme and reachme Release 15.08 – General Availability

uniteme and reachme Release 15.08 – General Availability
Summary
eZuce is pleased to announce general availability of uniteme and reachme 15.08.  uniteme is the new product name for openUC and reachme is the new product name for Reach.  Along with our visual collaboration tool viewme this completes our new branding to tie in with our new corporate […]

By |September 2nd, 2015|Categories: News, openUC, Reachme, Unified Communications, Uniteme|0 Comments