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Procare expert services

Features

  • Access to Technical Assistance Center (TAC) for technical support
  • Problem reporting, tracking and resolution
  • Software maintenance releases
  • Service Level Agreement (SLA)
  • Access to online support portal and download service
  • Guaranteed escalation and response time

ProCare™ for sipXcom
Open Source Support

ProCare for sipXcom is a comprehensive technical and product support offering for eZuce’s customers and partners. We now offer Procare for sipXcom open source software. Procare for sipXcom is available below and through our sipXcom Partners.

 

 Learn about the unique features of eZuce ProCare services for sipXcom

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ProCare Benefits for My Enterprise

Expert Services
“It should not matter whether you want to use the open source or commercial version of the software. eZuce is expert in both systems and can provide the level of insurance production environments need..”
Gerald Stabile, CEO, eZuce, Inc.
” We are delighted that eZuce has a level 3 and engineering support offering for the sipXcom open source software. Having and SLA that ensures our quality of service gives us confidence in utilizing sipXcom.”
Keith Bruce, Managing Director, Trader Link Networks, eZuce,Inc.
“Providing support for sipXcom is an easy overlay to our existing support for the commercial version of the code. Out TACand development resources are expert in both solutions making it easy to support sipXcom partners and users.”
Osman Duman, COO, eZuce, Inc.

Utilizing an open source PBX paltform can be a risky proposition without a commercial grade support option to provide assurance. eZuce Procare for sipXcom is a comprehensive technical support service offering for sipXcom users and partners.

• Uniteme support agreements provide faster response and resolution times
• Uniteme Bug fixes are tested through the eZuce SQA process, whereas sipXcom patches are placed directly out into the sipXcom repository
• Uniteme support agreements provide unlimited incidents per year, while sipXcom support is per incident
• Uniteme customers have Solutions Architect access, sipXcom support is limited to TAC and sofftware maintenance
• Uniteme support customers have an escalation process to eZuce management, sipXcom does not have a management escalation

Procare for sipXcom is a comprehensive support offering

eZuce TAC and engineering teams support an extended version of the sipXcom code in our Uniteme commercial version of the code. Providing support for the open source version is easy for us.

sipXcom_procare_support_pyramid

Communications Enabled Customer Support Services Process

sipXCom Service Level Agreements

eZuce takes pride in adhering to these stringent Service Level Assurance (SLA) terms to assure customer satisfaction.

Need more detailed information on the sipXcom Procare Support SLA?

Get More Info

sipXcom Support Pricing Bundles

Not applicable for Uniteme installations

For sipXcom partner pricing contact sipXcom-partners@ezuce.com

Procare  for sipXcom orders received outside normal business hours (8am-6pm EST) will be processed on the next business day.

 

Single Incident

$995
  • Access to Documentation
  • Access to Support Portal
  • 1 Named Contact
  • 4 Hour Response Time/ Same Business Day
  • Workaround within 48 Business Hours
  • Software Patches and Fixes
  • Remote Login Via SSH
  • Expires After 1 Year

4 Pack

$3,785
  • Access to Documentation
  • Access to Support Portal
  • 1 Named Contact
  • 4 Hour Response Time/ Same Business Day
  • Workaround within 48 Business Hours
  • Software Patches and Fixes
  • Remote Login Via SSH
  • Expires After 1 Year

8 Pack

$7,400
  • Access to Documentation
  • Access to Support Portal
  • 2 Named Contacts
  • 4 Hour Response Time/ Same Business Day
  • Workaround within 48 Business Hours
  • Software Patches and Fixes
  • Remote Login Via SSH
  • Expires After 1 Year

12 Pack

$10,745
  • Access to Documentation
  • Access to Support Portal
  • 3 Named Contacts
  • 4 Hour Response Time/ Same Business Day
  • Workaround within 48 Business Hours
  • Software Patches and Fixes
  • Remote Login Via SSH
  • Expires After 1 Year

24 Pack

$20,300
  • Access to Documentation
  • Access to Support Portal
  • 5 Named Contacts
  • 4 Hour Response Time/ Same Business Day
  • Workaround within 48 Business Hours
  • Software Patches and Fixes
  • Remote Login Via SSH
  • Expires After 1 Year