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Now offering support for sipXcom open source!

Procare for sipXcom
Procare expert services

  Features

  • Access to Technical Assistance Center (TAC) for technical support
  • Problem reporting, tracking and resolution
  • Software maintenance releases
  • Service Level Agreement (SLA)
  • Access to online support portal and download service
  • Guaranteed escalation and response time

ProCare

ProCare is a comprehensive technical and product support offering for eZuce’s customers and partners. We utilize our own Uniteme, Reachme, and Viewme products which are fully integrated with best-practice enterprise applications to provide excellent customer experience.

Learn more about the unique features of eZuce ProCare services.

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ProCare Benefits for My Enterprise

Expert Services
“eZuce delivers a solution that allows enterprises to transition from disparate and legacy communications products to a seamless communications and collaboration experience.”
Gerald Stabile, CEO, eZuce, Inc.
“The eZuce Origin architecture is uniquely designed to leverage the latest advances in computing infrastructure bringing unprecedented value to our customers.”
Philippe Galvez, CTO, eZuce,Inc.
“eZuce has been very successful in meeting our customer service level commitments. Utilizing Agile based engineering and operating best practices we have delivered on our commitment to quality, availability and customer satisfaction.”
Osman Duman, COO, eZuce, Inc.

eZuce Procare is a comprehensive technical support services offering for eZuce’s customers and partners. eZuce utilizes its own Uniteme, Reachme and Viewme products which are fully integrated with best-practice enterprise applications to provide excellent customer experience in supporting these very products.

• Simple and complex configuration assistance
• Software upgrade support
• Physical level problem isolation and resolution
• Interoperability problem isolation
• Delivery and installation of resolution for problems

Just to mention a few…

eZuce takes pride in adhering to stringent Service Level Assurance (SLA) terms to assure customer satisfaction.

ProCarePyramid

Communications Enabled Customer Support Services Process

  • eZuce SRN - video conferencing research communities

eZuce SRN Release 3.3.2

eZuce is pleased to announce the release of eZuce SRN 3.3.2. Two exciting new features have been added to this version: SIP calling and Universal Player.
  • PinP2

Viewme Release Advances Real Time Communications with New Features

Viewme Release Advances Real Time Communications with New Features
Viewme 4.0.3 Summary
November 23, 2015

Today eZuce released the latest version of its Viewme video collaboration client which advances real-time communications by enabling participants to switch from meeting to meeting from within their collaboration room, group videos when a user has multiple cameras on their system, and display picture in picture when users […]