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Now offering support for sipXcom open source!

Procare for sipXcom
Procare expert services

  Features

  • Access to Technical Assistance Center (TAC) for technical support
  • Problem reporting, tracking and resolution
  • Software maintenance releases
  • Service Level Agreement (SLA)
  • Access to online support portal and download service
  • Guaranteed escalation and response time

ProCare

ProCare is a comprehensive technical and product support offering for eZuce’s customers and partners. We utilize our own Uniteme, Reachme, and Viewme products which are fully integrated with best-practice enterprise applications to provide excellent customer experience.

Learn more about the unique features of eZuce ProCare services.

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ProCare Benefits for My Enterprise

Expert Services
“eZuce delivers a solution that allows enterprises to transition from disparate and legacy communications products to a seamless communications and collaboration experience.”
Gerald Stabile, CEO, eZuce, Inc.
“The eZuce Origin architecture is uniquely designed to leverage the latest advances in computing infrastructure bringing unprecedented value to our customers.”
Philippe Galvez, CTO, eZuce,Inc.
“eZuce has been very successful in meeting our customer service level commitments. Utilizing Agile based engineering and operating best practices we have delivered on our commitment to quality, availability and customer satisfaction.”
Osman Duman, COO, eZuce, Inc.

eZuce Procare is a comprehensive technical support services offering for eZuce’s customers and partners. eZuce utilizes its own Uniteme, Reachme and Viewme products which are fully integrated with best-practice enterprise applications to provide excellent customer experience in supporting these very products.

• Simple and complex configuration assistance
• Software upgrade support
• Physical level problem isolation and resolution
• Interoperability problem isolation
• Delivery and installation of resolution for problems

Just to mention a few…

eZuce takes pride in adhering to stringent Service Level Assurance (SLA) terms to assure customer satisfaction.

ProCarePyramid

Communications Enabled Customer Support Services Process

  • Cloud video conferencing

eZuce Viewme Cloud Video Conferencing

eZuce’s new Viewme Cloud Video Conferencing solution offers a worldwide network of servers

By leveraging cloud services from industry leaders such as Amazon, Google and IBM we are able to locate services close to users. The single biggest reason to offer cloud video conferencing services close to users is for much lower latency. Lower latency translates to better quality video experiences […]

  • internet2 education video conferencing

Video Conferencing – eZuce Revamps I2 NET+ offer

eZuce ViewmeTM NET+ solution offers easy adoption of enterprise-class visual collaboration to Internet2 members.
By |May 5th, 2015|Categories: News, Video Collaboration, Videos, Viewme|Tags: , , , |0 Comments