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Professional Customer Service

  Features

  • Consulting resources to service customers and partners
  • Expert support for design, implementation, customization, training and development
  • Project specific statement of work (SOW)
  • Dedicated resources, specified deliverables and time frames

ProServ

eZuce’s professional customer service offering, ProServ, helps customers fully realize the benefits of their investment in the eZuce’s enterprise class telephony, unified communications and visual collaboration solutions.

Transforming business infrastructure to modern, standards and open systems based cloud-ready software technologies is not without challenges, especially while trying to keep legacy applications intact and implementing smooth migration to new solution paradigms. ProServ augments our product offerings with complete suite of design, installation, configuration, customization and monitoring services for enterprise customers and partners. Our customers or partners can engage eZuce’s domain expertise through ProServ either on a Statement of Work or Time and Material basis. What matters is to meet our customers timeline and budget requirements.

  • System requirement definition
  • Design specification
  • Configuration assistance
  • Implementation and project management
  • Business process integration
  • Third party integration
  • Feature enhancement specification
  • Software development
“eZuce delivers a solution that allows enterprises to transition from disparate and legacy communications products to a seamless communications and collaboration experience.”
Jerry Stabile, CEO, eZuce, Inc.
“The eZuce Origin architecture is uniquely designed to leverage the latest advances in computing infrastructure bringing unprecedented value to our customers.”
Philippe Galvez, CTO, eZuce, Inc.
“eZuce has been very successful in meeting our customer service level commitments.
Utilizing Agile based engineering and operating best practices we have delivered on our commitment to quality, availability and customer satisfaction.”
Osman Duman, COO, eZuce, Inc.

Why eZuce ProServ ?

ProServ solution architects work closely with your technical staff to achieve a simplified, agile, cost-effective and secure solution infrastructure that can support business process innovation and deliver business value.

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  • frog chat blog

Leapfrogging the Pundits

Persistent Chat and Team Chat are the extent of our imagination?

Astounded. Appalled. Incredulous. And the list of adjectives (punctuated by occasional invective) goes on…

Reading the list of ‘Game Changers’ from Enterprise Connect left me agog.  CHAT is at the top of the list? Chat, the short bursts of text suitable for brief interactions, is not as old as e-mail, but […]

  • Enterprise Connect_UC Trends

Enterprise Connect Take Away – What’s trending in Unified Communications

Team collaboration, APIs, communication platforms-as-a-Service (CPaaS) were all trending topics at this year’s Enterprise Connect 2017 conference in Orlando  (March 27-30).
There were an array of “workstream communication and collaboration” solutions on display from Cisco, Microsoft, Slack, Google, Amazon and many more. It appears everyone has an oar in the water in 2017 including the traditional voice players such as Avaya, […]