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Reachme Contact Center is a modern Call Center and Help Desk solution that helps customers find the right person, with the right skills, at the right time.

Reachme

Contact Center Solution

A Modern Call Center and Help Desk 

The Reachme contact center solution helps customers find the right  person, with the right skills, at the right time. Reachme  ensures quick and responsive help for all of your customers needs. A new generation of multi-media and multi-channel contact center solution, Reachme is built as a software application and is administered as part of the IT infrastructure. Our solution has all the features agents and supervisors need to make them more productive. It is lightweight, easy to administer, and open standards based.

Agent, supervisor, and technician workstations can easily be customized to fit specific customer or application needs. Powerful skills based and priority routing gets customers connected to agents in no time. Agents and supervisors enjoy a presence enabled work environment with a set of modern tools at their disposal to do a better job at a fraction of the cost of traditional call center software.

Even more reporting capabilities in the newest Reachme Release

Reachme Release 16.08 has even more standard reporting features to help measure key performance indicator’s (KPI’s) in your contact center. Get the call and agent data you need to make informed staffing decisions. Track and measure both the efficiency and quality of customer care in your contact center with easy to run call, traffic, and agent reports. To see the full list of standard reports available in Reachme click here.

Get the Reachme Contact Center Full Feature Description

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The Contact Center Solution that Improves Customer Satisfaction

Reachme Contact Center solution gets calls to the right person, with the right skills, at the right time.

Regardless of your business model or industry, customer care is an important factor to success.  Reachme delivers contact center solutions for all organizations concerned with customer care. Our unique “recipe”  combinations provide just the right special treatment to your callers. Leverage the skill set of your agents to guarantee timely, well informed response to all your customer needs. Reachme also employs a clientless agent experience which reduces IT operating costs and allows access from anywhere.

The Contact Center Solution with Quality Service Delivery

Reachme Contact Center solution for modern Call Centers and Help Desks

With the Reachme contact center solution it is easy for supervisors to manage agents in real time with access to information on queues, customers and agents through a web interface. Reachme allows supervisors to monitor staff’s performance with call recording and real time monitor/ barge.  Integration with other business systems is possible through a full -functioned IVR front end.  Our concurrent user pricing model and all inclusive licensing model  brings sophisticated call center capabilities to your organization at a fraction of the cost of other solutions.

“The eZuce Reachme Contact Center solution has been well received by our target market.
More importantly as a cloud unified communications provider, it was easy to put into production and easy for our customers to use.”
Bruce Wirt, VP Sales, NetCarrier
Reachme helps customers find the Right Person, with the Right Skills, at the Right Time to ensure quick and responsive help for all of your customers needs. Reachme, a new generation of multi-media and multi-channel contact center solutions, is built as a software application and is administered as part of the IT infrastructure. Reach me has all the features agents and supervisors need to make them more productive. It is a lightweight, easy to administer, open standards based contact center solution. Agent, supervisor, and technician workstations can easily be customized to fit specific needs.
Reachme requires no desktop software installation. This browser based approach ensures an easy administration and user experience. This also means you can access Reachme from a remote or home office enabling a virtual contact center.

Q1. Can I record all calls?
Call recording can be done for some or all calls and the recordings are stored in a database along with meta data including Caller ID, queue, skills, agent that took the call, etc. The recordings are searchable via meta data.

Q2. How do I administer the queues and agents?
Via browser web interface just like the agents, supervisors and management. This can be done in the office or remotely from any machine that has a browser.

Q3. If I have agents in many different locations, can they all answer calls out of the same queue(s)?
Any agent located anywhere can be leveraged for any call that enters the system from anywhere. The queues and agents are not geographically restricted in any way.

Q3. Are there reports that come with Reachme as standard or do I have to write all of my reports myself?
There are standard reports that come with the system. They include queue activity, agent productivity and traffic detail reports. If you create a custom report, those are added to the web interface so that they can also be run from the standard supervisor view on the reports tab.

Q4. Can I limit what information users see?
We have user permission profiles that can be built to identify what functions and what data a user can see. You can build as many of these profiles as you’d like and then assign your agent, supervisors and managers to these profiles as you desire, thus limiting what each can do or see.

Read this White Paper

eZuce - Reachme A Modern Contact Center

Reachme is a lightweight, easy to administer, open standards based contact center solution. Agent, supervisor, and technician workstations can easily be customized to fit specific customer or application needs. Powerful skills based and priority routing gets customers connected to agents in no time. Agents and supervisors enjoy a presence enabled work environment with a set of modern tools at their disposal to do a better job at a fraction of the cost of traditional call.
Read this White Paper
  • Uniteme Unified Communications

Unified Communications: Uniteme License Tracking Made Easier

Unified Communications: eZuce’s Uniteme version 15.08 will now come with an improved Licensing screen and Licensing notifications. The new Licensing page can be found in System -> Licensing (shown below). The new page shows your total users, phantom users, number of accounts requiring licenses, how many users you have licensed, any entitlements as well as Reach Users and Unite Mobile […]

By |August 20th, 2015|Categories: Blog, openUC, Unified Communications, Uniteme|Tags: , , , |0 Comments

eZuce continues to improve API access to openUC with latest software release

eZuce is pleased to announce general availability of openUC 14.10. The new version contains 90 enhancements and several bug fixes. Important work was made on 14.04.3 for some stability related items. A lengthened Beta period and extensive Regression Testing, which involved many new tests, conspired against us delivering 14.10 in October. We feel the extra care and time taken will contribute to one of our best releases ever.