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//White Papers
  • Reachme Contact Center is a modern Call Center and Help Desk solution that helps customers find the right person, with the right skills, at the right time.

Reachme Contact Center – White Paper

By |July 6th, 2015|

If you are looking to replace a costly legacy call center product with an affordable, light and web-based solution, Reachme (formerly called Reach) is the ideal solution for your enterprise. Reachme represents a new generation of multi-media and multi-channel contact center solutions, built as a software application, administered as part of the IT infrastructure, and with features that make agents and supervisors more productive at a fraction of cost.
  • WP_Front_VaaSOpportunity

VaaS Opportunity White Paper

By |April 24th, 2015|

How does a Carrier enter the “as a service” marketplace? The short answer is “selectively”. With technology trends at their peak of performance, picking the right services to operationalize is the key to short term success while offering minimal strain on existing technical investment and resources.
  • WP_SBCandopenUC

Session Border Controllers within an eZuce openUC Environment

By |January 7th, 2015|

Session Border Controller (SBC) solutions are quickly becoming a requirement for enterprise class unified voice communications. Enterprise SBCs provide Security of Voice, SIP Routing, SIP Interoperability, High Availability and Resiliency and a number of other features.
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UC – Why Architecture Matters

By |November 20th, 2014|

UC solutions come from a number of vendors and different implementations. While there are other ways of evaluating a UC solution, the architecture of the platform has a huge, potentially the most significant, impact on the platforms' ability to meet needs today and into the future.
  • WP_AppStoreforEnterprise

App Store Cloud Service for the Enterprise

By |August 25th, 2012|

When management invests in a "Me Too" product or solution in the area that should generate the most revenue and profit going forward, the company is in for a tough time...The need for differentiation is inevitable and it is evidenced by many system integrators, carriers and hosters.
  • eBook_SSOA

SSOA – SIP Service Oriented Architecture

By |July 25th, 2012|

This eBook introduces eZuce's SIP Service Oriented Architecture (SSOA). SSOA is a 'carrier-class' system that offers the demanding global enterprise a modern, built-for-the-cloud, highly scalable and resilient communications, collaboration and social networking infrastructure designed with native Session Initiation Protocol (SIP) and Extensible Messaging and Presence Protocol (XMPP) at its core.