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The 3 Simple Features Every Contact Center Needs

Do you have the tools you need to identify, monitor and analyze calls in your contact center?
In every contact center environment, there are bound to be customer complaints.  Sometimes these are about a product, service or business process concern but sometimes they are about our contact center staff themselves.
A customer calls in with a complaint:
Service […]

  • Reachme contact center brochure

Reachme Contact Center Brochure

  • call center

New Uniteme and Reachme Releases Available Now

New Features in Uniteme Unified Communications and Reachme Contact Center

General Availability Release 16.08
October 6, 2016
Summary
eZuce is pleased to announce the General Availability Release of Uniteme and Reachme 16.08.

We’re continuing to focus more on fixes and minor improvements in uniteme 16.08 as work ramps up on the next generation of code.

Reachme however sees major enhancements as […]