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  • Reachme Contact Center Features

Reachme Contact Center Full Feature Description

  • Uniteme UC and Reachme Contact Center

Uniteme Unified Communications and Reachme Contact Center General Availability of Release 16.12

January 17, 2017

 
Summary
eZuce is pleased to announce the General Availability of uniteme and reachme 16.12.

We’re continuing to focus more on fixes and minor improvements in uniteme 16.12 as work ramps up on the next generation of code.

reachme however continues to see major enhancements since 16.08. With the 16.12 release we continue to improve and add to reports.

Also […]

  • contact center

The 3 Simple Features Every Contact Center Needs

Do you have the tools you need to identify, monitor and analyze calls in your contact center?
In every contact center environment, there are bound to be customer complaints.  Sometimes these are about a product, service or business process concern but sometimes they are about our contact center staff themselves.
A customer calls in with a complaint:
Service […]

  • Reachme contact center brochure

Reachme Contact Center Brochure

  • Key Performance Indicators

5 Reports Every Contact Center Needs

To measure KPI’s and track performance
In a recent blog, Why We Love KPI’s (And you should Too!), I discussed the importance of being able to measure Key Performance Indicators (KPIs) in your call center. The KPI’s provide supervisors with actionable and valuable call/agent data which can be used to help ensure agents are providing customers […]

  • measure_success_blog

Why We Love KPI’s (And You Should, Too!)

Do you have the data you need to measure success in your call center?
I was once told by a contact center operations manager that “If you can’t measure it … it never happened.” On the surface, this feels like a drastic overstatement. But in the contact center environment, customer care and efficiency are of the […]

  • Lite Contact Center Infographic

Welcome the ‘Lite’ Contact Center?

If customer satisfaction, informed decision making, increased productivity or any number of business requirements calling for the right person and skill set to be available within your organization matters, you are a candidate for a lite contact center. Check out the Welcome the Lite Contact Center? infographic.
  • Reachme Contact Center is a modern Call Center and Help Desk solution that helps customers find the right person, with the right skills, at the right time.

What is a “Lite” Contact Center?

Watch the recorded webinar! If customer satisfaction, informed decision making, increased productivity or any number of business requirements calling for the right person and skill set to be available within your organization matters, you are a candidate for a lite contact center.
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  • Reachme Contact Center is a modern Call Center and Help Desk solution that helps customers find the right person, with the right skills, at the right time.

Reachme Contact Center – White Paper

If you are looking to replace a costly legacy call center product with an affordable, light and web-based solution, Reachme (formerly called Reach) is the ideal solution for your enterprise. Reachme represents a new generation of multi-media and multi-channel contact center solutions, built as a software application, administered as part of the IT infrastructure, and with features that make agents and supervisors more productive at a fraction of cost.