Avoid business disruption with back office in the cloud. Consumerization drove the first wave of cloud-based IT disruption, as employees replaced traditional enterprise productivity tools with user-friendly, rapidly provisioned services originally developed with consumer requirements in mind. IT professionals inside the enterprise are driving a second wave of disruption and displacement, which is aimed at the private branch exchange (PBX), the call center, and other core back-office functions. In this research report, we explore some of the advantages offered by a software-based approach and offer IT decision makers and managers insight derived from early adopters.
When management invests in a "Me Too" product or solution in the area that should generate the most revenue and profit going forward, the company is in for a tough time...The need for differentiation is inevitable and it is evidenced by many system integrators, carriers and hosters.
eZuce, Inc. today announces the availability of openUCTM V4.6 along with its new UniteTM social communications and collaboration client. Together, eZuce openUC and Unite create a social organization for enterprises—one in which users have access to unified presence, buddy lists, chat and group chat, along with document sharing for both real time and offline communications.