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Why We Love KPI’s (And You Should, Too!)

Do you have the data you need to measure success in your call center?
I was once told by a contact center operations manager that “If you can’t measure it … it never happened.” On the surface, this feels like a drastic overstatement. But in the contact center environment, customer care and efficiency are of the […]

  • call center

New Uniteme and Reachme Releases Available Now

New Features in Uniteme Unified Communications and Reachme Contact Center

General Availability Release 16.08
October 6, 2016
Summary
eZuce is pleased to announce the General Availability Release of Uniteme and Reachme 16.08.

We’re continuing to focus more on fixes and minor improvements in uniteme 16.08 as work ramps up on the next generation of code.

Reachme however sees major enhancements as […]