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  • Reachme Contact Center Features

Reachme Contact Center Full Feature Description

  • UNiteme Reachme 17.04 new GA release

uniteme and reachme General Availability Release 17.04

April 18, 2017
Summary
eZuce is pleased to announce the General Availability Release of uniteme and reachme 17.04.

As with the previous two releases, we’re continuing to focus more on fixes and minor improvements in uniteme as work continues on the next generation of code. Unite Web (the new User Portal) gains the ability to disable certain user functionality […]

  • Uniteme UC and Reachme Contact Center

Uniteme UC and Reachme Contact Center General Availability of Release 16.12.1

Uniteme UC and Reachme Contact Center General Availability of Release 16.12.1
March 21, 2017
Summary
eZuce is pleased to announce the General Availability of uniteme and reachme 16.12.1.

This mid-release update of 16.12 addresses some immediate issues discovered in 16.12 and includes a few of the new features and improvements that will be making their official debut in 17.04.

reachme […]

  • Uniteme UC and Reachme Contact Center

Uniteme Unified Communications and Reachme Contact Center General Availability of Release 16.12

January 17, 2017

 
Summary
eZuce is pleased to announce the General Availability of uniteme and reachme 16.12.

We’re continuing to focus more on fixes and minor improvements in uniteme 16.12 as work ramps up on the next generation of code.

reachme however continues to see major enhancements since 16.08. With the 16.12 release we continue to improve and add to reports.

Also […]

  • uniteme and reachme beta

New sipXcom, Uniteme and Reachme Beta Releases Available

eZuce is proud to announce that Beta Release 16.12 is now available for the sipXcom  Open Source product as well as the commercial Uniteme Unified Communications and Reachme Contact Center Solutions

December 15, 2016

sipXcom Beta Release 16.12
Summary
eZuce is pleased to announce the Beta Release of sipXcom 16.12.

We’re continuing to focus more on fixes and minor improvements […]

By |December 16th, 2016|Categories: News|Tags: , , , , , , |0 Comments
  • contact center

The 3 Simple Features Every Contact Center Needs

Do you have the tools you need to identify, monitor and analyze calls in your contact center?
In every contact center environment, there are bound to be customer complaints.  Sometimes these are about a product, service or business process concern but sometimes they are about our contact center staff themselves.
A customer calls in with a complaint:
Service […]

  • Uniteme UC and Reachme Contact Center

Uniteme UC and Reachme Contact Center 16.04 General Availability

eZuce is pleased to announce the General Availability of our Uniteme Unified Communications and Reachme Contact Center solutions.
By |June 1st, 2016|Categories: News|Tags: , , , , , |0 Comments
  • Redback video conferencing MSP Partner

Uniteme and Reachme Beta Release 16.04

April 25, 2016
Summary
eZuce is pleased to announce Beta Release 16.04 of our Uniteme unified communications and Reachme contact center solutions 16.04.

We continue to refine and update the current generation of Uniteme and Reachme with release 16.04. This release has combined 77 enhancements or fixes for the two products.

We’re excited that we’re starting to see more […]

By |April 28th, 2016|Categories: News|Tags: , , , , , , |0 Comments
  • Uniteme and reachme

Uniteme (unified communications) and Reachme (contact center) Release 16.02

eZuce is pleased to announce the General Availability of Uniteme and Reachme 16.02.
By |March 30th, 2016|Categories: News|Tags: , , , |0 Comments
  • Reachme Contact Center is a modern Call Center and Help Desk solution that helps customers find the right person, with the right skills, at the right time.

What is a “Lite” Contact Center?

Watch the recorded webinar! If customer satisfaction, informed decision making, increased productivity or any number of business requirements calling for the right person and skill set to be available within your organization matters, you are a candidate for a lite contact center.
By |March 15th, 2016|Categories: Events|Tags: , , , |0 Comments