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  • Uniteme UC and Reachme Contact Center

Uniteme Unified Communications and Reachme Contact Center General Availability of Release 16.12

January 17, 2017

 
Summary
eZuce is pleased to announce the General Availability of uniteme and reachme 16.12.

We’re continuing to focus more on fixes and minor improvements in uniteme 16.12 as work ramps up on the next generation of code.

reachme however continues to see major enhancements since 16.08. With the 16.12 release we continue to improve and add to reports.

Also […]

  • microservices blog

Why Microservices is the rage in communication system design

Microservices are all the rage in development now because they allow developers to build and update smaller deliverable pieces of code in a controlled fashion. Smartbear had a nice blog article that discusses Microservices in more detail if you’d like some additional background.

Microservices will play an important role in future communications system design. The systems […]

  • uniteme and reachme beta

New sipXcom, Uniteme and Reachme Beta Releases Available

eZuce is proud to announce that Beta Release 16.12 is now available for the sipXcom  Open Source product as well as the commercial Uniteme Unified Communications and Reachme Contact Center Solutions

December 15, 2016

sipXcom Beta Release 16.12
Summary
eZuce is pleased to announce the Beta Release of sipXcom 16.12.

We’re continuing to focus more on fixes and minor improvements […]

By |December 16th, 2016|Categories: News|Tags: , , , , , , |0 Comments
  • contact center

The 3 Simple Features Every Contact Center Needs

Do you have the tools you need to identify, monitor and analyze calls in your contact center?
In every contact center environment, there are bound to be customer complaints.  Sometimes these are about a product, service or business process concern but sometimes they are about our contact center staff themselves.
A customer calls in with a complaint:
Service […]

  • Reachme contact center brochure

Reachme Contact Center Brochure

  • Uniteme and Reachme

Uniteme and Reachme Beta Release 16.08

August 23, 2016
Uniteme and Reachme Beta Release 16.08
Summary
eZuce is pleased to announce the Beta Release of uniteme and reachme 16.08.

We’re continuing to focus more on fixes and minor improvements in uniteme 16.08 as work ramps up on the next generation of code. For those who watch the code repositories you should start to see some new […]

  • Uniteme UC and Reachme Contact Center

Uniteme UC and Reachme Contact Center 16.04 General Availability

eZuce is pleased to announce the General Availability of our Uniteme Unified Communications and Reachme Contact Center solutions.
By |June 1st, 2016|Categories: News|Tags: , , , , , |0 Comments
  • Uniteme and reachme

Uniteme (unified communications) and Reachme (contact center) Release 16.02

eZuce is pleased to announce the General Availability of Uniteme and Reachme 16.02.
By |March 30th, 2016|Categories: News|Tags: , , , |0 Comments
  • Lite Contact Center Infographic

Welcome the ‘Lite’ Contact Center?

If customer satisfaction, informed decision making, increased productivity or any number of business requirements calling for the right person and skill set to be available within your organization matters, you are a candidate for a lite contact center. Check out the Welcome the Lite Contact Center? infographic.
  • Reachme Contact Center is a modern Call Center and Help Desk solution that helps customers find the right person, with the right skills, at the right time.

What is a “Lite” Contact Center?

Watch the recorded webinar! If customer satisfaction, informed decision making, increased productivity or any number of business requirements calling for the right person and skill set to be available within your organization matters, you are a candidate for a lite contact center.
By |March 15th, 2016|Categories: Events|Tags: , , , |0 Comments