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  • Avaya Checkmate

Avaya Chapter 11: Is it the Beginning of the End?

On January 19th, Avaya filed for Chapter 11 bankruptcy protection. What is really interesting about the announcement is how the different media outlets are covering the story. It reminds me of this past presidential election and the partisan coverage of CNN, MSNBC, FOX, et al… In this case I suspect that the rosier the coverage, […]

  • multi-instance vs multi-tenant

Why Multi-instance Trumps Multi-tenant UC Implementations

Multi-Tenant Systems
 

At eZuce we’re approached regularly by Managed Service Providers (MSPs) looking for a multi-tenant unified communication platform they can operate for their customers. Largely, these companies are looking for alternatives to the big name vendors like Broadsoft or Cisco. Regardless of the rationale for selecting a particular multi-tenant platform, MSPs clearly value the operational […]

  • Uniteme UC and Reachme Contact Center

Uniteme Unified Communications and Reachme Contact Center General Availability of Release 16.12

January 17, 2017

 
Summary
eZuce is pleased to announce the General Availability of uniteme and reachme 16.12.

We’re continuing to focus more on fixes and minor improvements in uniteme 16.12 as work ramps up on the next generation of code.

reachme however continues to see major enhancements since 16.08. With the 16.12 release we continue to improve and add to reports.

Also […]

  • uniteme and reachme beta

New sipXcom, Uniteme and Reachme Beta Releases Available

eZuce is proud to announce that Beta Release 16.12 is now available for the sipXcom  Open Source product as well as the commercial Uniteme Unified Communications and Reachme Contact Center Solutions

December 15, 2016

sipXcom Beta Release 16.12
Summary
eZuce is pleased to announce the Beta Release of sipXcom 16.12.

We’re continuing to focus more on fixes and minor improvements […]

By |December 16th, 2016|Categories: News|Tags: , , , , , , |0 Comments
  • remote worker

Eliminate Your Fear and Doubts About Remote Workers

Video Conferencing & Collaboration Technology
Keeps Everybody Happy
There was a time that companies steered away from hiring remote workers, the thought was that the experience would be alienating to the worker, that  employees would be unhappy, and hence, less productive. A recent survey actually shows otherwise and says remote workers are not only happier than everyone […]

  • call center

New Uniteme and Reachme Releases Available Now

New Features in Uniteme Unified Communications and Reachme Contact Center

General Availability Release 16.08
October 6, 2016
Summary
eZuce is pleased to announce the General Availability Release of Uniteme and Reachme 16.08.

We’re continuing to focus more on fixes and minor improvements in uniteme 16.08 as work ramps up on the next generation of code.

Reachme however sees major enhancements as […]

  • sipxcom_200x200

sipXcom Release 16.08

Summary
eZuce is pleased to announce the General Availability of sipXcom 16.08.

We’re continuing to focus more on fixes and minor improvements in 16.08 as work ramps up on the next generation of sipXcom. For those who watch the code repositories you should start to see some new projects appear.

Also as always, thanks to the Dev & […]

By |September 20th, 2016|Categories: News|Tags: , , |0 Comments
  • sipXcom Support

eZuce Expands its Reputable Procare Support Services to sipXcom

Choosing between an open source community release and its commercial version is not a straightforward decision. Differences in feature functionality between open and commercial versions weighed against requirements of the target production environment guides the outcome.

Over the past few years, EZuce Procare has been a significant force behind the success of its Uniteme product, a […]

  • softwareupgrade

Upgrading Sipxcom cluster in DevOps style using Ansible

Ansible is a configuration management tool, one of the best available. This tool doesn’t need any clients installed on remote machines and uses ssh to execute remote commands on the servers that form the sipxcom cluster.

Normally, to upgrade a sipXcom cluster you need to download the latest sipxcom.repo on each of the servers. Then starting […]

  • sipXcom DevOps

Installing a Sipxcom cluster in DevOps style with Ansible and Vagrant

Installing a Sipxcom cluster in DevOps style with Ansible and Vagrant
The eZuce developers are preparing to move to microservices with a completely new design for our next generation unified collaboration system, we too (ops, support and generally non-dev staff) need to get familiar with the basics of the new DevOps trend.

I will write a few […]