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  • Unified communications

Karel – Partner Success Story

Karel Partner Success Story: As Unified Communications started taking center stage in communications-enabling business processes and gradually replacing PBXes , Karel saw the need to expand its solution portfolio to provide feature rich, yet affordable software solutions that can be offered in customer premises or from the cloud.
  • Uniteme and reachme

Uniteme (unified communications) and Reachme (contact center) Release 16.02

eZuce is pleased to announce the General Availability of Uniteme and Reachme 16.02.
By |March 30th, 2016|Categories: News|Tags: , , , |0 Comments
  • Uniteme UC and Reachme Contact Center

Uniteme Unified Communications and Reachme Contact Center Release 15.12

January 18, 2016
Summary
eZuce is pleased to announce the General Availability of Uniteme and Reachme 15.12. The new Uniteme release includes templates for Polycom VVX as well as automatic voicemail purging. With new Reachme you can now create Recipes on Queue creation. Overall the release contains 32 new features, improvements, and fixes. For Uniteme and Reachme […]

By |January 18th, 2016|Categories: News|Tags: , , , , , , , |0 Comments
  • uniteme unified communications

Uniteme and Reachme Beta Release 15.12

Uniteme and Reachme Beta Release 15.12
December 18, 2015
Beta Summary
eZuce is pleased to announce the Beta Release of uniteme and reachme 15.12.

For uniteme and reachme we’re continuing on a two month release cycle. Overall the release contains 32 new features, improvements, and fixes.
Highlights
Uniteme New Features:

Polycom VVX 101 and 201 Templates.
Automatic purging of Voicemails and Conference recordings […]

  • Uniteme Unified Communications

Uniteme (Unified Communications) Brochure

eZuce delivers the next generation of unified communications technology and solutions with Uniteme. It has been designed to be open, scalable, highly available, and built for the cloud. Uniteme consists of core cloud or premise based services, end user applications and interfaces as a complete solution that changes the way people communicate. Uniteme takes a user centric approach to collaboration allowing end users to communicate on their terms at the right time, the right place, and from the right device.
  • Uniteme Unified Communications

Unified Communications: Uniteme License Tracking Made Easier

Unified Communications: eZuce’s Uniteme version 15.08 will now come with an improved Licensing screen and Licensing notifications. The new Licensing page can be found in System -> Licensing (shown below). The new page shows your total users, phantom users, number of accounts requiring licenses, how many users you have licensed, any entitlements as well as […]

By |August 20th, 2015|Categories: Blog, openUC, Unified Communications, Uniteme|Tags: , , , |0 Comments
  • Reachme Contact Center is a modern Call Center and Help Desk solution that helps customers find the right person, with the right skills, at the right time.

Reachme Contact Center – White Paper

If you are looking to replace a costly legacy call center product with an affordable, light and web-based solution, Reachme (formerly called Reach) is the ideal solution for your enterprise. Reachme represents a new generation of multi-media and multi-channel contact center solutions, built as a software application, administered as part of the IT infrastructure, and with features that make agents and supervisors more productive at a fraction of cost.
  • ProCare Technical Support brochure cover

ProCare Technical Support brochure

eZuce Procare is a comprehensive technical support offering for customers and partners. eZuce takes a unique approach in taking care of its customers by utilizing the very same products it markets. Viewme, Uniteme and Reachme products are fully integrated with best practice enterprise applications.
  • Uniteme

openUC 15.04 update available

eZuce is pleased to announce general availability of openUC 15.04 update (openUC now called Uniteme).
Following quickly on the heels of 14.10.1, the 15.04 release of openUC addresses a number of bugs and adds some additional functionality. The new version contains 20 enhancements and 40 bug fixes.

Customers should expect 15.05 and 15.06 releases and then we’ll […]

Hands-on Call Recording on openUC (now Uniteme)

Hands-on Call recording on openUC (technical aspects)
Here is another entry to my hands-on series with a solution to record calls using The Open Source Enterprise Telephony Recording and Retrieval System – Oreka, as you all know we at eZuce love open source software! I will be focusing solely on the technical aspects of the solution. […]

By |April 10th, 2015|Categories: Blog, Voice/Chat/Mobile|Tags: , , , |0 Comments