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  • CPaaS

Don’t hunker! Huddle

CPaaS and Communication Enabled Workflow Defeat Weather
Weather events inevitably interfere with our expectations for work and travel. When the Eastern seaboard of the U.S. endured the dire prognostications of snowy doom, followed by the reality of a winter storm it caused great disruptions.

That event made clear is how dependent people remain in getting to the […]

  • business process integration index

Boost Your Business Process Integration with Video

Business Process Integration (BPI) connects systems and information, streamlining processes and workflows across marketing, sales, customer service, production, and supply chain management that are otherwise not integrated.
Data, information, and even knowledge are securely shared across applications in real time. BPI makes businesses smart and efficient. However, BPI can only go so far in automating your job! […]

  • back office in the cloud

Gigaom Research: Back office in the cloud

Avoid business disruption with back office in the cloud. Consumerization drove the first wave of cloud-based IT disruption, as employees replaced traditional enterprise productivity tools with user-friendly, rapidly provisioned services originally developed with consumer requirements in mind. IT professionals inside the enterprise are driving a second wave of disruption and displacement, which is aimed at the private branch exchange (PBX), the call center, and other core back-office functions. In this research report, we explore some of the advantages offered by a software-based approach and offer IT decision makers and managers insight derived from early adopters.