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About Mike Picher

Michael is literally one of those people that can say, “I wrote the book on enterprise open source unified communications”. An accomplished technologist and writer, he authored the first comprehensive book about the open source project and software from SIPfoundry. With more than 20 years of communications and information technology engineering and consulting experience, Michael brings a very pragmatic perspective to the unified communications and collaboration market. He has architected hundreds of enterprise and managed service provider networks and communications solutions. Prior to joining eZuce, he co-developed what became one of Maine’s largest technology consulting and software development firms. After successfully selling the consulting business, Michael turned his attention to the growing IP telephony space. He has helped successfully deploy some of the region’s largest IP based communications systems. Michael received his B.S. degree in Computer Engineering from the University of Maine. He continues to support and advocate for open source projects on a global basis most recently sponsoring the siXcom project. In his free time, Mike enjoys time on his 150 acre farm in Maine, enjoys hunting, fishing with family and friends and is a competitive autocrosser.
  • Uniteme UC and Reachme Contact Center

Uniteme UC and Reachme Contact Center General Availability of Release 16.12.1

Uniteme UC and Reachme Contact Center General Availability of Release 16.12.1
March 21, 2017
Summary
eZuce is pleased to announce the General Availability of uniteme and reachme 16.12.1.

This mid-release update of 16.12 addresses some immediate issues discovered in 16.12 and includes a few of the new features and improvements that will be making their official debut in 17.04.

reachme […]

  • open source vs commercial unified communications

What’s the Difference between eZuce Uniteme Unified Communications and sipXcom Open Source UC?

eZuce provides the lion’s share of development effort going into the sipXcom open source communications system. We also maintain a commercial version of this system that we call Uniteme. Our product portfolio is rounded out with Reachme, a commercial grade SIP based Contact Center solution that integrates with Uniteme and Viewme which is a video […]

  • multi-instance vs multi-tenant

Why Multi-instance Trumps Multi-tenant UC Implementations

Multi-Tenant Systems
 

At eZuce we’re approached regularly by Managed Service Providers (MSPs) looking for a multi-tenant unified communication platform they can operate for their customers. Largely, these companies are looking for alternatives to the big name vendors like Broadsoft or Cisco. Regardless of the rationale for selecting a particular multi-tenant platform, MSPs clearly value the operational […]

  • microservices blog

Why Microservices is the rage in communication system design

Microservices are all the rage in development now because they allow developers to build and update smaller deliverable pieces of code in a controlled fashion. Smartbear had a nice blog article that discusses Microservices in more detail if you’d like some additional background.

Microservices will play an important role in future communications system design. The systems […]

  • uniteme and reachme beta

New sipXcom, Uniteme and Reachme Beta Releases Available

eZuce is proud to announce that Beta Release 16.12 is now available for the sipXcom  Open Source product as well as the commercial Uniteme Unified Communications and Reachme Contact Center Solutions

December 15, 2016

sipXcom Beta Release 16.12
Summary
eZuce is pleased to announce the Beta Release of sipXcom 16.12.

We’re continuing to focus more on fixes and minor improvements […]

By |December 16th, 2016|Categories: News|Tags: , , , , , , |0 Comments
  • AWS

AWS-Ansible_sipXcom Blog Series Part 2

Learn how to create a sipXcom-based AMI
This is Part 2 of the blog series that will teach you how to deploy sipXcom in AWS DevOps style. In Part 1 of the blog series we learn how to provision a minimal CentOS machine with Ansible-AWS. We launched a CentOS prepared EC2 instance that we will now […]

By |November 18th, 2016|Categories: Blog|Tags: , , , , , , , , |0 Comments
  • contact center

The 3 Simple Features Every Contact Center Needs

Do you have the tools you need to identify, monitor and analyze calls in your contact center?
In every contact center environment, there are bound to be customer complaints.  Sometimes these are about a product, service or business process concern but sometimes they are about our contact center staff themselves.
A customer calls in with a complaint:
Service […]

AWS-Ansible-Part One of SipXcom Blog Series

AWS-Ansible-Part One of SipXcom Blog Series
Upon completion of this blog series you will know how to deploy sipXcom in AWS DevOps style

Since some of our users and our QA department are using AWS to run and test sipXcom deployments we decided to write a series of blogs on how to automatically deploy and configure sipXcom […]

By |November 7th, 2016|Categories: Blog|Tags: , , , , |0 Comments