With the evolution of the Internet over the last 10 years, new and very advanced applications have emerged and this trend continues to accelerate. Developing complex software requires deep expertise in several areas. Very often it is challenging, if not impossible to find employees with the right skill set within a 50-mile radius of company […]
Arming sales reps with the right tool can increase productivity and accelerate sales while saving time and money on reduced travel. We’ve found that the ultimate collaboration solution goes above and beyond video conferencing capabilities as it incorporates voice, video, chat and screen sharing into one easy to use streamlined application.
Our sales teams rely on […]
Microservices are all the rage in development now because they allow developers to build and update smaller deliverable pieces of code in a controlled fashion. Smartbear had a nice blog article that discusses Microservices in more detail if you’d like some additional background.
Microservices will play an important role in future communications system design. The systems […]
Create an EC2 instance from sipXcom template and configure newly launched server
In Part 2 we created a sipXcom based AMI build on the CentOS created in Part 1.
Let’s use that AMI to create our first EC2 sipXcom instance.
Step 1. Get AMI-id for new sipXcom template
Connect to your AWS console. Under Images– AMI’s we have:
Now we […]
Learn how to create a sipXcom-based AMI
This is Part 2 of the blog series that will teach you how to deploy sipXcom in AWS DevOps style. In Part 1 of the blog series we learn how to provision a minimal CentOS machine with Ansible-AWS. We launched a CentOS prepared EC2 instance that we will now […]
Do you have the tools you need to identify, monitor and analyze calls in your contact center?
In every contact center environment, there are bound to be customer complaints. Sometimes these are about a product, service or business process concern but sometimes they are about our contact center staff themselves.
A customer calls in with a complaint:
AWS-Ansible-Part One of SipXcom Blog Series
Upon completion of this blog series you will know how to deploy sipXcom in AWS DevOps style
Since some of our users and our QA department are using AWS to run and test sipXcom deployments we decided to write a series of blogs on how to automatically deploy and configure sipXcom […]
Our COO Osman Duman just returned from Bucharest where he visited with one of our development teams. While he was there, he and the development team joined the rest of the company in our All Hands Meeting room, as they do every week. He shared a funny story – and wanted to illustrate how visual […]
Video Conferencing & Collaboration Technology
Keeps Everybody Happy
There was a time that companies steered away from hiring remote workers, the thought was that the experience would be alienating to the worker, that employees would be unhappy, and hence, less productive. A recent survey actually shows otherwise and says remote workers are not only happier than everyone […]
To measure KPI’s and track performance
In a recent blog, Why We Love KPI’s (And you should Too!), I discussed the importance of being able to measure Key Performance Indicators (KPIs) in your call center. The KPI’s provide supervisors with actionable and valuable call/agent data which can be used to help ensure agents are providing customers […]