If you are looking to replace a costly legacy call center product with an affordable, light and web-based solution, Reachme (formerly called Reach) is the ideal solution for your enterprise. Reachme represents a new generation of multi-media and multi-channel contact center solutions, built as a software application, administered as part of the IT infrastructure, and with features that make agents and supervisors more productive at a fraction of cost.
How does a Carrier enter the “as a service” marketplace? The short answer is “selectively”. With technology trends at their peak of performance, picking the right services to operationalize is the key to short term success while offering minimal strain on existing technical investment and resources.
Session Border Controller (SBC) solutions are quickly becoming a requirement for enterprise class unified voice communications. Enterprise SBCs provide Security of Voice, SIP Routing, SIP Interoperability, High Availability and Resiliency and a number of other features.
UC solutions come from a number of vendors and different implementations. While there are other ways of evaluating a UC solution, the architecture of the platform has a huge, potentially the most significant, impact on the platforms' ability to meet needs today and into the future.
When management invests in a "Me Too" product or solution in the area that should generate the most revenue and profit going forward, the company is in for a tough time...The need for differentiation is inevitable and it is evidenced by many system integrators, carriers and hosters.
This eBook introduces eZuce's SIP Service Oriented Architecture (SSOA). SSOA is a 'carrier-class' system that offers the demanding global enterprise a modern, built-for-the-cloud, highly scalable and resilient communications, collaboration and social networking infrastructure designed with native Session Initiation Protocol (SIP) and Extensible Messaging and Presence Protocol (XMPP) at its core.