• Reachme Contact Center is a modern Call Center and Help Desk solution that helps customers find the right person, with the right skills, at the right time.

reachme 17.10 is Available Now!

eZuce is pleased to announce the General Availability of reachme 17.10.

The purpose of delivering a 17.10 release was to more immediately address some Architectural improvements with statistics generation in reachme. Focusing on these improvements early and getting them released allows the engineering staff to better focus on some other near-term goals for our next generation […]

By |January 15th, 2018|Categories: News|Tags: , , , |Comments Off on reachme 17.10 is Available Now!

Why We Love KPI’s (And You Should, Too!)

Do you have the data you need to measure success in your call center?
I was once told by a contact center operations manager that “If you can’t measure it … it never happened.” On the surface, this feels like a drastic overstatement. But in the contact center environment, customer care and efficiency are of the […]

By |October 12th, 2016|Categories: Blog|Tags: , , , , , , , , |Comments Off on Why We Love KPI’s (And You Should, Too!)