Summary
eZuce is pleased to announce the General Availability of reachme 17.10.
The purpose of delivering a 17.10 release was to more immediately address some Architectural improvements with statistics generation in reachme. Focusing on these improvements early and getting them released allows the engineering staff to better focus on some other near-term goals for our next generation […]
August 23, 2017
Summary
eZuce is pleased to announce the 17.08 Beta Release of the uniteme unified communications and reachme contact center solutions. As a beta release, some of these notes may be revised before the actual release.
We’ve been busy since 17.04! While we’ve been working hard on the next generation ‘Docker-ized’ version of uniteme and reachme we’ve added […]
April 18, 2017
Summary
eZuce is pleased to announce the General Availability Release of uniteme and reachme 17.04.
As with the previous two releases, we’re continuing to focus more on fixes and minor improvements in uniteme as work continues on the next generation of code. Unite Web (the new User Portal) gains the ability to disable certain user functionality […]
Uniteme UC and Reachme Contact Center General Availability of Release 16.12.1
March 21, 2017
Summary
eZuce is pleased to announce the General Availability of uniteme and reachme 16.12.1.
This mid-release update of 16.12 addresses some immediate issues discovered in 16.12 and includes a few of the new features and improvements that will be making their official debut in 17.04.
reachme […]
January 17, 2017
Summary
eZuce is pleased to announce the General Availability of uniteme and reachme 16.12.
We’re continuing to focus more on fixes and minor improvements in uniteme 16.12 as work ramps up on the next generation of code.
reachme however continues to see major enhancements since 16.08. With the 16.12 release we continue to improve and add to reports.
Also […]
eZuce is proud to announce that Beta Release 16.12 is now available for the sipXcom Open Source product as well as the commercial Uniteme Unified Communications and Reachme Contact Center Solutions
December 15, 2016
sipXcom Beta Release 16.12
Summary
eZuce is pleased to announce the Beta Release of sipXcom 16.12.
We’re continuing to focus more on fixes and minor improvements […]
Do you have the tools you need to identify, monitor and analyze calls in your contact center?
In every contact center environment, there are bound to be customer complaints. Sometimes these are about a product, service or business process concern but sometimes they are about our contact center staff themselves.
A customer calls in with a complaint:
Service […]
April 25, 2016
Summary
eZuce is pleased to announce Beta Release 16.04 of our Uniteme unified communications and Reachme contact center solutions 16.04.
We continue to refine and update the current generation of Uniteme and Reachme with release 16.04. This release has combined 77 enhancements or fixes for the two products.
We’re excited that we’re starting to see more […]
