Shining “Light” on Your Contact Center
What does the next generation contact center look like?
This is a question that is answered in many different ways by many different groups of people, however they typically incorporate these common themes:
Support of multiple “channels” of communication between customers and contact center representatives
Mobility of both the customers and representatives
Cloud, Private […]
January 18, 2016
eZuce is pleased to announce the General Availability of Uniteme and Reachme 15.12. The new Uniteme release includes templates for Polycom VVX as well as automatic voicemail purging. With new Reachme you can now create Recipes on Queue creation. Overall the release contains 32 new features, improvements, and fixes. For Uniteme and Reachme […]
Uniteme and Reachme Beta Release 15.12
December 18, 2015
eZuce is pleased to announce the Beta Release of uniteme and reachme 15.12.
For uniteme and reachme we’re continuing on a two month release cycle. Overall the release contains 32 new features, improvements, and fixes.
Uniteme New Features:
Polycom VVX 101 and 201 Templates.
Automatic purging of Voicemails and Conference recordings […]
eZuce adds new features to Uniteme Unified Communications & Reachme Contact Center Solutions
Uniteme and Reachme 15.10.1 Summary
December 11, 2015
eZuce is pleased to announce the latest Release of our Uniteme Unified Communications and Reachme Contact Center Solutions 15.10.1. Some of the new capabilities in the release include the ability to control calling and features between multiple […]