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  • Uniteme and reachme

Uniteme (unified communications) and Reachme (contact center) Release 16.02

eZuce is pleased to announce the General Availability of Uniteme and Reachme 16.02.
By |March 30th, 2016|Categories: News|Tags: , , , |Comments Off on Uniteme (unified communications) and Reachme (contact center) Release 16.02
  • Reachme Contact Center is a modern Call Center and Help Desk solution that helps customers find the right person, with the right skills, at the right time.

What is a “Lite” Contact Center?

Watch the recorded webinar! If customer satisfaction, informed decision making, increased productivity or any number of business requirements calling for the right person and skill set to be available within your organization matters, you are a candidate for a lite contact center.
By |March 15th, 2016|Categories: Events|Tags: , , , |Comments Off on What is a “Lite” Contact Center?
  • Reachme Contact Center is a modern Call Center and Help Desk solution that helps customers find the right person, with the right skills, at the right time.

Shining “Light” on Your Contact Center

Shining “Light” on Your Contact Center
What does the next generation contact center look like?
This is a question that is answered in many different ways by many different groups of people, however they typically incorporate these common themes:

Support of multiple “channels” of communication between customers and contact center representatives
Mobility of both the customers and representatives
Cloud, Private […]

By |February 18th, 2016|Categories: Blog|Tags: |Comments Off on Shining “Light” on Your Contact Center
  • Uniteme UC and Reachme Contact Center

Uniteme Unified Communications and Reachme Contact Center Release 15.12

January 18, 2016
Summary
eZuce is pleased to announce the General Availability of Uniteme and Reachme 15.12. The new Uniteme release includes templates for Polycom VVX as well as automatic voicemail purging. With new Reachme you can now create Recipes on Queue creation. Overall the release contains 32 new features, improvements, and fixes. For Uniteme and Reachme […]

By |January 18th, 2016|Categories: News|Tags: , , , , , , , |Comments Off on Uniteme Unified Communications and Reachme Contact Center Release 15.12
  • uniteme unified communications

Uniteme and Reachme Beta Release 15.12

Uniteme and Reachme Beta Release 15.12
December 18, 2015
Beta Summary
eZuce is pleased to announce the Beta Release of uniteme and reachme 15.12.

For uniteme and reachme we’re continuing on a two month release cycle. Overall the release contains 32 new features, improvements, and fixes.
Highlights
Uniteme New Features:

Polycom VVX 101 and 201 Templates.
Automatic purging of Voicemails and Conference recordings […]

By |December 18th, 2015|Categories: News|Tags: , , , , , , , , |Comments Off on Uniteme and Reachme Beta Release 15.12
  • Unified Communications and Contact Center Solutions

New features in Uniteme Unified Communications & Reachme Contact Center Solutions

eZuce adds new features to Uniteme Unified Communications & Reachme Contact Center Solutions

 
Uniteme and Reachme 15.10.1 Summary
December 11, 2015
eZuce is pleased to announce the latest Release of our Uniteme Unified Communications and Reachme Contact Center Solutions 15.10.1. Some of the new capabilities in the release include the ability to control calling and features between multiple […]

By |December 11th, 2015|Categories: News|Tags: , , , |Comments Off on New features in Uniteme Unified Communications & Reachme Contact Center Solutions
  • Reachme Contact Center is a modern Call Center and Help Desk solution that helps customers find the right person, with the right skills, at the right time.

Reachme Contact Center – White Paper

If you are looking to replace a costly legacy call center product with an affordable, light and web-based solution, Reachme (formerly called Reach) is the ideal solution for your enterprise. Reachme represents a new generation of multi-media and multi-channel contact center solutions, built as a software application, administered as part of the IT infrastructure, and with features that make agents and supervisors more productive at a fraction of cost.
By |July 6th, 2015|Categories: Resources, White Papers|Tags: , , , , , , , |Comments Off on Reachme Contact Center – White Paper