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Why We Love KPI’s (And You Should, Too!)

Do you have the data you need to measure success in your call center?
I was once told by a contact center operations manager that “If you can’t measure it … it never happened.” On the surface, this feels like a drastic overstatement. But in the contact center environment, customer care and efficiency are of the […]

By |October 12th, 2016|Categories: Blog|Tags: , , , , , , , , |Comments Off on Why We Love KPI’s (And You Should, Too!)