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  • Uniteme and Reachme

uniteme and reachme Beta Release 17.08

August 23, 2017
Summary
eZuce is pleased to announce the 17.08 Beta Release of the uniteme unified communications and reachme contact center solutions. As a beta release, some of these notes may be revised before the actual release.

We’ve been busy since 17.04! While we’ve been working hard on the next generation ‘Docker-ized’ version of uniteme and reachme we’ve added […]

  • Reachme Contact Center Features

Reachme Contact Center Full Feature Description

By |August 21st, 2017|Categories: Product Collaterals, Reachme, Resources|Tags: , , , , , , , |Comments Off on Reachme Contact Center Full Feature Description
  • ef hutton unified ciommunications

EF Hutton: Enterprise Unified Communications Then and Now

Funny how things come full circle. My first experience with EF Hutton was as a young Systems Engineer working from the New York office of my first employer. I was managing a project to install new computer systems and software at 350 EF Hutton stock broker offices around the country. At the time, EF Hutton […]

By |March 31st, 2017|Categories: Blog|Tags: , , , , , , |Comments Off on EF Hutton: Enterprise Unified Communications Then and Now
  • tight ship

Running a Tight Software Ship

At Ezuce we run a tight ship.When it comes to software development, quality and support practices we continually strive to do better. Our team is proactive and continuously working to improve our solutions and our service to customers. We also pride ourselves on transparency and work hard to keep partners and customers informed of what’s […]

By |March 31st, 2017|Categories: Blog|Tags: , , |Comments Off on Running a Tight Software Ship
  • Beta uniteme unified communications reachme contact center

Uniteme UC and Reachme Contact Center Beta Release 17.04

March 29, 2017
Uniteme and Reachme Beta Release 17.04 Summary
eZuce is pleased to announce the Beta Release of our uniteme unified communications and reachme contact center solutions.

As with the previous two releases, we’re continuing to focus more on fixes and minor improvements in uniteme as work continues on the next generation of code. Unite Web (the new […]

By |March 30th, 2017|Categories: News|Tags: , , , , , |Comments Off on Uniteme UC and Reachme Contact Center Beta Release 17.04
  • Uniteme UC and Reachme Contact Center

Uniteme Unified Communications and Reachme Contact Center General Availability of Release 16.12

January 17, 2017

 
Summary
eZuce is pleased to announce the General Availability of uniteme and reachme 16.12.

We’re continuing to focus more on fixes and minor improvements in uniteme 16.12 as work ramps up on the next generation of code.

reachme however continues to see major enhancements since 16.08. With the 16.12 release we continue to improve and add to reports.

Also […]

By |January 18th, 2017|Categories: News|Tags: , , , , , , , , , , , , , , |Comments Off on Uniteme Unified Communications and Reachme Contact Center General Availability of Release 16.12
  • microservices blog

Why Microservices is the rage in communication system design

Microservices are all the rage in development now because they allow developers to build and update smaller deliverable pieces of code in a controlled fashion. Smartbear had a nice blog article that discusses Microservices in more detail if you’d like some additional background.

Microservices will play an important role in future communications system design. The systems […]

By |December 22nd, 2016|Categories: Blog|Tags: , , , , , , , , , , , , |Comments Off on Why Microservices is the rage in communication system design
  • uniteme and reachme beta

New sipXcom, Uniteme and Reachme Beta Releases Available

eZuce is proud to announce that Beta Release 16.12 is now available for the sipXcom  Open Source product as well as the commercial Uniteme Unified Communications and Reachme Contact Center Solutions

December 15, 2016

sipXcom Beta Release 16.12
Summary
eZuce is pleased to announce the Beta Release of sipXcom 16.12.

We’re continuing to focus more on fixes and minor improvements […]

By |December 16th, 2016|Categories: News|Tags: , , , , , , |Comments Off on New sipXcom, Uniteme and Reachme Beta Releases Available
  • contact center

The 3 Simple Features Every Contact Center Needs

Do you have the tools you need to identify, monitor and analyze calls in your contact center?
In every contact center environment, there are bound to be customer complaints.  Sometimes these are about a product, service or business process concern but sometimes they are about our contact center staff themselves.
A customer calls in with a complaint:
Service […]

By |November 17th, 2016|Categories: Blog|Tags: , , , , , , , , , , , |Comments Off on The 3 Simple Features Every Contact Center Needs
  • Reachme contact center brochure

Reachme Contact Center Brochure

By |November 17th, 2016|Categories: Product Collaterals|Tags: , , , , , , , , , , , , |Comments Off on Reachme Contact Center Brochure